RETURNS AND EXCHANGES
Returns & Exchanges
At WildBirdStoreOnline.com, your satisfaction is very important to us, therefore we provide you with a 30-Day return policy*. If you are not completely satisfied, simply request a return authorization within 30 days of invoice. Check the policy details below for more information.
All returns must be authorized by WildBirdStoreOnline.com within 30 days from the original invoice date. Shipping and Handling charges are non-refundable. WildBirdStoreOnline.com will accept no return without prior authorization. Email us to request a Return Authorization Number. Clearly mark the Return Authorization Number on the outside of the package. Customer is responsible for any and all return shipping charges. WildBirdStoreOnline.com recommends the use one of our approved carriers with proof of delivery for any return shipments. Return Authorization Numbers will only be issued within 30 days of the original invoice date and are good for a period of 15 days from the date of issue, during which period returns must be received at WildBirdStoreOnline.com.
To receive your Return Authorization Number, you will need to provide the following information.
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS. You should receive your Return Authorization Number via email within 3-4 business days. Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.
Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our WildBirdStoreOnline.com returns specialists. We cannot accept returns on items that appear to have had prior use due to health precautions. Prior use is determined at the discretion of WildBirdStoreOnline.com
If you return the item for an exchange within 45 days of shipment, we will refund 100% of your purchase price less shipping & handling charges incurred by WildBirdStoreOnline.com*. Additionally, a minimum 15% returns fee** will be deducted. If you exchange for a product of similar or greater value, the returns fee will be waived.
If you have any questions about our Return Policy, Order Cancellation Policy, or any of our manufacturer’s warranties, please contact us.
¹ Unless otherwise indicated. Certain products may have exceptions to our standard return policy and are clearly marked on the product web pages.
* For all non-defective items, customer is responsible for return shipping and all freight charges. Items that were shipped to the customer with "free shipping" will have the actual cost of shipping and any handling fees incurred by WildBirdStoreOnline.com deducted from the refund. Our quoted prices for expedited and international delivery are the incremental amounts above ground shipping, so the total actual shipping charges will be deducted from the refund.
** The returns fee is to cover normal operating expenses we incur during a return such as product inspections, restocking, repackaging, processing, and other related overhead.